Newsletter Edition 40 - July 2012

Application Management - Business orientation enables consistent value contribution

Application Management deals with the operation, maintenance and development of productive IT systems, based on the de facto standard ITIL (IT Infrastructure Library V3) used worldwide. The objectives of classic application management are smooth operation, high availability service, cost reduction and customer satisfaction. The standardisation of the organisational processes and tasks in the operation allows tasks to be transferred to specialised service and support service providers. This makes…[mehr]


Optimisation of Service Quality Based on Indicators

For many years outsourcing, managed services etc. have gone hand-in-hand with the topic of performance indicators (KPI - Key Performance Indicators, SPI - Service Performance Indicators). Initially focused on monitoring services provided externally, nowadays internal services are also under focus. The emphasis in the use of indicators is on simple monitoring and continuous improvement of service quality. Rather than a fixed key indicator framework for monitoring and ensuring compliance, adjustable…[mehr]


Proactive Application Management - Increased availability and extended scope of action for the operation

Proactivity is Latin and refers to taking an initiative action as opposed to an expectant reactive action. Using this as their modus operandi S&N AG staff conceptualise solutions that make possible an above-average availability of mission-critical applications.  Efficient and trouble-free operation is a fundamental prerequisite in client advisory services and transaction businesses. In specialised service centres too, because of centralisation, there has to be almost 100% availability of IT systems…[mehr]


Production Management - Impact reduction with targeted alerts

With intelligent alert systems, production management in a global enterprise can be transformed from reactive information management into professional and service-oriented fault management. This means communications overhead and the business impact will be drastically reduced. When faults occur, an optimised flow of information is ensured by means of a network of relevant information about applications, failure scenarios, impact ratings, and the participating stakeholders. Strategies are rapidly…[mehr]


Hosting/Service Providing for Cash Processes

A CETIS installation consists of at least two components: the self-service device and the CETIS server that drives the application. The web front end that provides administration and monitoring acts as the interface to the customised backend systems. It is not necessarily always possible to install a new central system, such as the CETIS-server, for example, if this additional process may not or should not be included in the client’s internal network because of infrastructure and regulatory considerations. In…[mehr]


Integrated Management of Services in Cash Logistics

Service Management is currently an important topic. Almost every provider of products and services has recognised that vertical integration improves and that customer loyalty can be increased, if the appropriate services are offered around the client’s own products and services to make the introduction and use of a product easier for clients or help to make the provided service integrate seamlessly into the company. But what can be done if the client's desired "end product" is a complex service…[mehr]


The S&N concept - what we offer

Always available - always available! Within the framework of application management, S&N offers a differentiated range of services taking into account differing system requirements and service times.  Besides the standard features of operating system control and monitoring during normal office hours, our team supports our clients even when others are already asleep. Using on-call duties with direct access to technical specialists, we can ensure that should a failure occur systems and applications…[mehr]


Transition Management - Orderly transition from project into operations

One component of the application lifecycle services offered by S&N is the operation and management of client solutions using S&N’s or the client's infrastructure. Transition management makes certain in advance that the processes in the operation run smoothly. The process model for transition management offers a guide as to which activities in the operation are necessary and useful, prior to the adoption of a solution. The assumption here is the transition from project to regular operation, but…[mehr]


S&N SAP Application Management

For S&N, application management in a SAP environment means professional support for our clients throughout the life cycle of the SAP landscape. The ever growing demands on the operation, performance, as well as the maintenance and availability of SAP systems and applications can only be achieved with efficient support processes and these must be managed "in time". S&N offers comprehensive ITIL-aligned application management from a single source, enabling smooth managed services that decouple…[mehr]


Conference Review: Orga/IT for Banks

The ORGA/IT for Banks conference took place in Berlin from 22.05. to 23.05. S&N was represented as an exhibitor at the combined stand "solutions for finance". Together with Global Format GmbH & Co. KG, S&N presented a joint solution for the optimisation of bank processes in balance sheet analysis to a large audience of industry experts. The event offered an interesting atmosphere as it was held in a converted former factory in the middle of Berlin. Over two days there were exciting presentations…[mehr]


BiPRO Days in 2012

BiPRO eV (The German Insurance Standards Organisation) is a neutral organization in which financial service providers, distributors and service providers have joined forces to streamline enterprise-wide business processes and to develop professional and technical standards. At this year’s well-attended BiPRO Days there was a presentation by C-P. Präg (“Banks & Future” FHI IAO) and U. Bröker of S&N AG, who demonstrated a practical example from the banking world of the cooperation between different…[mehr]