A Chinese-speaking S&N consultant with international project experience and cultural competence coordinated the go live phase and other processes on location.
In the past, S&N AG has proved to be a reliable partner for SAP services at all times - also on an international level. In this regard the spectrum ranges from an SAP roll-out and SAP maintenance to consolidation or even other assignments. The following example shows that in doing so, S&N AG is able to provide many years of intercultural experience and support in all project phases.
To make energy secure, dependable, efficient and productive – that is the mission of Schneider Electric. Worldwide more than 110,000 employees in more than 100 countries generated EUR 19.6 billion in 2010 by helping private consumers as well as organisations to make more of their energy.
Schneider Electric Sachsenwerk GmbH and S&N AG implemented successfully a joint partial project in China.
In the medium voltage range, Schneider Electric Sachsenwerk GmbH provides support and development of SAP systems for several plants of Schneider Electric on a global level.
In Regensburg a production and logistics environment was created, which was then integrated into the SAP system in China. For the roll-out of the international SAP template at the location in China, Sachsenwerk was looking for a reliable partner with cultural exchange experience in China as well as profound knowledge on SAP roll-out projects. S&N AG was a highly appreciated partner for this project, in particular because we provided a Chinese-speaking, well-versed in Chinese culture, who was able to take on the project.
The initial situation
The Chinese site of Schneider Electric, or SAS for short, is located in Suzhou – approx. 120 km east of Shanghai. The project on the roll out of SAP at SAS was in a crucial phase and the staff in Regensburg had to be relieved to deal with the demands at their home base. The strong project team in China needed reinforcement to perform the necessary tasks at the right time and to coordinate the user acceptance test and the go live date in a focused manner. Furthermore, linguistic barriers in the international project team had to be overcome, and the ultimate, finer details and solutions of the process had to be identified and addressed.
S&N AG, in particular owing to its Chinese-speaking consultant, was able to provide a valuable contribution to the success of the project at this critical stage. For example, training was set up for the Chinese key users in Regensburg; in this context the last fine tuning for the future process flow took place and the individual process steps were optimised. One of Schneider’s key concerns was that no information be lost due to translation.
This was followed by three weeks of intensive work in China, where S&N provided support for the key users in generating the training materials and manuals for the end user training, as well as in conducting their own process test of the newly implemented SAP test environment. In this regard the experience of S&N gained in numerous other successful projects provided significant benefits. The well-structured and easy to understand user acceptance tests conducted in Chinese and English resulted eventually in an unequivocal approval of the go live date.
All obstacles for a smooth go live phase have been removed. We received a positive feed-back on the user acceptance test from all project participants. The still unsolved issues were defined as action points and included in structured road map.
We were able to reduce costs for our customer in the medium term, by taking over the tasks of the Regensburg team in China and focusing on crucial steps in the project.
Conclusion and outlook
SAS is now able to go live with a modern system for logistics control and is supported efficiently by their colleagues and Regensburg and S&N as a consulting partner.
"Idle time" and communication problems were thus avoided and cultural particularities were taken into consideration right from the start.
Owing to the successful conclusion of this project the aim is to further intensify future cooperation.